Descom delivered first-class flexible service. They tackled the critical challenges of our multi-supplier business environment and willingly carried more responsibility than originally agreed in terms of the implementation.”
Advantages for suomen lähikauppa
- Local shops can conveniently find all the information they need and stay up to date
- The central organisation can receive confirmation that its messages have been received and acted upon
- Messages can be targeted precisely, and providing feedback is easy
- IBM WebSphere Portal
Key Account Manager
+358 40 724 6431
We took Suomen Lähikauppa’s internal communications to a new level
Suomen Lähikauppa Oy is the third largest grocery store operator in Finland, with over 6500 employees within its own organization and the chain’s 750 local shops. The company’s challenge was to create a communications channel that could improve interaction between the shops themselves, as well as between the central organization and the shops.
We designed and implemented a completely new communications environment for the customer. The portal comprises an electronic desktop that can be personalized according to the profile of each individual user. The portal makes it easier to find information, enables real-time communications, and encourages feedback.
Communications between the central organization and local stores have traditionally involved a lot of manual work – for example, all bulletins were sent out by post or fax. The employee and store manuals were also printed out and stored in folders. Suomen Lähikauppa spent several years planning the introduction of electronic communications, as it felt that a traditional intranet service was insufficient. It was vital for the company to find out whether bulletins had been read and acted upon. They were therefore looking for a solution that would enable messages to be acknowledged and feedback to be given in real time.
The desktop solution is an excellent tool for both interactive communications and facilitating daily routines. Since all information is now available via the easy-to-use portal, the local shops can spend less time searching for information and more time serving their customers. The new communication tool also makes the work of the central organization more systematic. Messages can be targeted precisely, and the chance to react to feedback helps prevent misunderstandings.