Descom Oy

CPS Color Service Desk

CPS Color Oy is the world-leading supplier of integrated tinting solutions. CPS Color’s production units and sales are located on five continents. The company wanted to purchase a centered Service Desk system for global internal IT Support and Service Management.

Together with the customer we calculated Return on Investment (ROI) that proved the benefits of the service. KPI indicators and reports help a company management to monitor the real-time IT operation mode and the quality of support services. Sametime Integration optimizes user support activities and, at the same time, decreases intercultural telephone charges. Workflow automation and email integration enable, for instance, purchasing processes that must be approved by the management. With help of solution database included in a system, can knowledge be shared efficiently and unnecessary work reduced at different offices of a company.