CPS Color Group improves service for business users with an IBM Tivoli solution from Descom
CPS Color Group is a specialist manufacturer of colorants, tinting and mixing solutions and software for the paint and industrial coatings industries. Headquartered in Finland, the company operates in 11 countries, employs 900 people, and achieves annual revenues of more than 200 million Euros.
Business need:
Without a formal process for handling IT service requests, CPS Color Group was finding it difficult to provide business users with the reliable, available IT systems they needed to work productively.
Solution:
We helped CPS Color Group implement IBM Tivoli Service Request Manager – providing a single system to manage all IT service requests. The solution is growing in popularity, and currently handles more than 300 service requests per month.
Benefits:
Better visibility of service requests helps the IT team address problems more quickly. IT staff can look up solutions to common problems in an integrated knowledge base. Enhanced reporting capabilities help the IT team to measure and improve its performance.