Service and Asset Management
With our Service Management solutions you can manage, automate and optimize service processes of your organization and implement best practices conform to ITIL, such as Service Desk, Service Catalog, and Service Level Management. Solutions are based on our certified expertise on processes, technologies and services, as well as on IBM Service Management Architecture the most important components of which are J2EE application server, relation database and Tivoli Process Automation Engine, a development and runtime environment for integrated operational processes and applications that is based on web browser user interface.
Our solutions cover
- ITIL implementations, e.g. Service Request Management, Incident Management and Problem Management
- Service Desk and Service Catalog
- Performance Measurement and Reporting in Business Processes
- IT Asset Lifecycle Management
- Operational IT Resources Monitoring and Management
- Configuration and Changes Management
- Company Asset and to it related Maintenance Management and Work Counseling
We provide a complete solution to asset management and maintenance for piece goods transport and passenger transport companies. TechnoSmart driving and fueling system has been integrated into the solution which enables significant fuel savings and automated preventative maintenance.
Contact us:
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Teemu Mäntymäki +358 50 383 0851 teemu.mantymaki (at) descom.fi |