Impact: Meet the Suits and Nerds
Before the Impact event, I read from somewhere: “Come to Impact 2012 and meet all the suits and nerds.” On the way to Las Vegas, I couldn’t help but wonder which group I belonged to.
Read moreCourage in the daily life of a CEO
Our company value of the month is courage. We have defined the value with these phrases: I can do even better; I have the courage to admit problems; I have the courage to take the bull by the horns. But how is this seen in my daily work as CEO?
Read moreTrust has to be earned every day
“The personnel of the best companies trust their managers, feel pride in what they do, and enjoy working with their colleagues.” This is how Great Place to Work® Institute defines a good workplace.
Read moreIn which a consultant's faith is reinvigorated
Sometimes human beings are forced to evaluate the direction they have taken. For me, personally, this happened last week at the annual IBM Lotusphere conference.
Read moreAim high
We are currently working on new service management development plans at Descom. To find ideas in support of our development, and to learn about the field's latest trends, I attended the itSMF UK 2011 conference in London, organized by the IT Service Management Forum.
Read moreExceptional web experiences in Berlin
IBM's annual portal conference was organized this year in Berlin under the title IBM Exceptional Web Experience 2011. The event, once again, succeeded in setting, both the pace, and the direction for developing the web experience. We came home with very little energy, but fully loaded with new information and ideas.
Read moreResponsibility – what is it?
A couple of weeks ago I took part in a seminar called Strength from Responsible Choices in Jyväskylä. The seminar was well organized and full of interesting speakers, including Mr. Al Gore. But I was more inspired by the Finnish speakers, presidential candidate and former minister Sauli Niinistö in particular.
Read moreDon’t you know who I am?
Have you ever heard that question before? Have you ever seen frustrated customers stamp their feet in a store, demanding to be served? At the beginning of my career, I was in the clothing business and witnessed such incidents at the shop floor level. That brings back some memories.
Read moreIt is our job to make our customers smile!
Time after time our customers commend us for our excellent customer service, our genuine desire to help combined with superior expertise in the industry, the solution area, or the technology we use. Last week I attended a steering group that develops our cooperation with one of our customers.
Read moreAccurate product information helps me to buy what I need
If I go to, say, a sporting goods store down the street, I want to touch the product I am about to buy. At the store, I often compare the item to another similar product. A salesperson walks up at some point, tells me more about the products and makes it easier for me to choose the right one. When they offer what I need, I decide to buy it.
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