Blog articles by Jarkko Suomisen
Jarkko Suominen
A service manager's days are far from boring. I make sure that the development and maintenance services we provide for our customers keep running smoothly. Each day involves tackling challenges with top professionals. I will not take a passive role, but I am actively involved in developing Descom's customer service and other practices. Fly-fishing is how I unwind from work.
Aim high
We are currently working on new service management development plans at Descom. To find ideas in support of our development, and to learn about the field's latest trends, I attended the itSMF UK 2011 conference in London, organized by the IT Service Management Forum.
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